Legal · EE Hoteles and Hoteles Memorables
Cookie policy
01What cookies are
This is a courtesy translation. The Spanish version of this document is the legally binding one under Colombian law.
Cookies are small files that a website stores in your browser to remember information between visits. We also use similar technologies, such as the browser's session storage. In this policy we call all of them "cookies".
Technical cookies are always on because the page doesn't work properly without them. Measurement and advertising cookies are only turned on if you accept them in the cookie notice.
02Necessary cookies
They make the pages, the forms and the WhatsApp assistant work. They do not require your consent.
| Name | Owner | Purpose | Duration |
|---|---|---|---|
eel_consent | EE Hoteles | Stores what you chose in the cookie notice. | 180 days |
eel_utm (session) | EE Hoteles | Remembers the campaign you came from so your request arrives complete. | Until you close the browser |
eel_lead (session) | EE Hoteles | Carries the summary of your request to the thank-you page. | Until you close the browser |
elementor | Elementor | Remembers whether you have already seen a pop-up so it is not repeated. | Persistent |
Cloudflare Turnstile | Cloudflare | Checks that whoever submits a form is a person and not a bot (spam protection). | During submission |
03Measurement cookies
They help us know how many people visit the pages, where they come from and which buttons they use. The information is statistical and does not identify you by name.
| Name | Owner | Purpose | Duration |
|---|---|---|---|
_ga, _ga_* | Google Analytics | Distinguishes visitors and sessions for statistics. | 2 years |
_gid | Google Analytics | Distinguishes visitors during the day. | 24 hours |
04Advertising cookies
They are used to measure the results of our ads and to show you ads for our hotels on other websites.
| Name | Owner | Purpose | Duration |
|---|---|---|---|
_gcl_au, _gcl_aw | Google Ads | Measures conversions from Google ads. | 90 days |
_fbp, _fbc | Meta (Facebook and Instagram) | Measures Meta ads, if they are active. | 90 days |
05Third-party content
Some sections show content from other services, such as Google Maps, Google reviews and the booking engine. These services may store their own cookies when you interact with them, according to their own policies.
06How to change your choice
You can change your preferences at any time with the Cookie preferences link at the bottom of every page. You can also delete or block cookies in your browser settings. If you block them all, some parts of the page may not work properly.
We use Google Consent Mode: until you accept, Google Analytics and Google Ads do not store cookies in your browser.
07More information
Any information collected by cookies that identify you is processed according to our personal data policy. If you have questions, write to us at marketing@eehoteles.com.