Personal data policy

01Data controllers

This is a courtesy translation. The Spanish version of this document is the legally binding one under Colombian law.

Estilo Ejecutivo Suites S.A. (NIT 811.005.803), Novelty Suites S.A. (NIT 811.039.807) and Hoteles Memorables de Colombia S.A.S. (NIT 901.130.292-1), companies based in Medellín, Colombia (hereinafter, "THE COMPANIES"), are responsible for processing the personal data collected on these pages, in accordance with Law 1581 of 2012, Decree 1377 of 2013 (compiled in Decree 1074 of 2015) and any rules that amend or supplement them.

• Address: Carrera 42A # 1 Sur – 125, El Poblado, Medellín, Antioquia, Colombia
• Email for data matters: marketing@eehoteles.com
• Phone numbers: (+57) 604 312 1669 · (+57) 310 375 6584

Complying with the law matters to us, but earning your trust matters even more. That's why we explain clearly what data we ask for, why, and how you can exercise your rights.

02What data we collect

In the quote and booking forms on these pages we ask for:

• Contact details: name, email address and mobile or WhatsApp number.
• Details of your request: hotel or venue of interest, arrival and departure dates, number of guests or attendees, type of event, company and any comments you wish to add.
• Source details: the page and section you are writing from and, if you arrived through an ad, the campaign (UTM parameters). They help us understand what information you are interested in.

If you message us on WhatsApp, the message is pre-filled with what you were viewing; you decide whether to send it. If you book through the booking engine, your payment details are received directly by the booking platform and are used only to guarantee and manage your booking.

We do not ask for sensitive data in these forms. If you choose to share any (for example, a health condition so we can prepare your stay), you are not required to do so and we will use it only to assist you.

03How we use your data

• To answer your request and send you availability, rates, proposals and quotes for stays or events.
• To contact you by email, phone call or WhatsApp to follow up on your request.
• To manage bookings, events and service before, during and after your visit.
• To send you information about our hotels, packages and offers, only if you authorize it and always with the option to stop receiving it.
• To measure and improve these pages, understand which campaigns work and prevent spam and fraud.
• To comply with legal, accounting and hotel registration obligations (such as the Hotel Registration Card and reporting to Migración Colombia when applicable).

04Authorization

By ticking the authorization box in our forms, you give us your prior, express and informed consent to process your data for the purposes described in this policy. The box is never pre-ticked. We keep the date and the page from which you authorized us as proof of consent.

You can withdraw your authorization at any time by writing to marketing@eehoteles.com, except where there is a legal or contractual duty to keep the data.

05Who we share your data with

We do not sell, transfer or exchange our databases. Access is shared only with:

• The booking, events and service teams of THE COMPANIES who handle your request.
• Providers that deliver services to us as data processors: web hosting (Hostinger), email, booking engine, Google (Analytics, Tag Manager and Ads) and Meta (WhatsApp). Some of them store information on servers outside Colombia, in countries with adequate levels of protection or under contracts that guarantee it.
• Authorities, when required by law or by a court order.

06Your rights

As the data subject, you have the right to:

• Access, update and correct your data.
• Request proof of the authorization you gave us.
• Know how we have used your data.
• Revoke the authorization or ask us to delete your data when there is no legal duty to keep it.
• Consult your data free of charge at least once every calendar month and whenever this policy changes.
• File complaints with the Superintendence of Industry and Commerce (SIC) after completing the process with us.

07How to submit a query or a claim

Write to marketing@eehoteles.com with your name, ID document, a description of what you need and a contact detail so we can reply.

• Queries: we reply within ten (10) business days at most. If we cannot meet that deadline, we will tell you why and reply within five (5) additional business days at most.
• Claims (correction, update, deletion or revocation): we reply within fifteen (15) business days at most, extendable by eight (8) additional business days with prior notice. If the claim is incomplete, we will ask you for what is missing within the following five (5) days.

For queries made more than once a month, we may only charge you for shipping, copying and document certification costs.

08Security and retention

We protect your data with encrypted connections (HTTPS), access restricted to authorized staff, spam filters and backups. We keep the data for as long as it is needed for the purposes described and for up to ten (10) years, unless you request its deletion and there is no legal duty to keep it.

09Minors

These forms are intended for adults. Data of children and adolescents traveling with their families is processed only for the stay, with the authorization of their legal representatives and respecting their best interests.

10Effective date and changes

This policy is effective as of October 25, 2026. If we make significant changes, we will publish them on this same page. You can also read the general EE Hoteles policy (in Spanish) and the cookie policy for these pages.