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FAQ's

EE HOTELES

Frequently asked questions

What are the Check in Check Out Hours?

Medellin hotels Check in: 3:00 pm Check out: 12:00 pm Memorable Hotels in Colombia Check in: 3:00 pm Check out: 1:00 pm

Do you have Early check in or Late Check out?

Medellín:
The possibility of an Early Check In or Late Check Out is subject to hotel availability. In case of checking out after 12:00 noon, a charge will be made for late check out corresponding to 50% of your rate per night, and it can not be later than 5:00 pm. We can store your luggage at no additional cost.

Memorable Hotels:
The possibility of an Early Check In or Late Check Out is subject to hotel availability. You can use the hotel common areas if you arrive before 3:00 pm or leave after 1:00 pm. We can store your luggage at the hotel. In hotels that have private parking with third parties, this service is included until 1:00 pm on the day of check out, in these cases the additional time must be paid by the guest.

Are children allowed?

We can admit minors at the following hotels:

  • Novelty Suites – Medellin
  • Affinity – Medellin
  • Leblon Suites – Medellin
  • Portal del Rodeo ApartaHotel- Medellín
  • Alcazar of Oviedo – Medellin
  • Casa Passiflora Hotel Boutique – Garden

Only for 12 year olds and above:
Casa Jacaranda Hotel Boutique – Cauca Viejo, Jerico

Only adults (+18 years old):
Casa Bixa Hotel Boutique – Santa Fe de Antioquia

What is required to enter with minors?

All minors under 18 years of age must carry an identity document that proves their relationship with the adult in the reservation. In case of traveling with people other than their parents, they must present a parents authorization authenticated by a notary.

These hotels have age restrictions:
Only 12 years and above:
Casa Jacaranda Hotel Boutique – Cauca Viejo, Jericó

Only adults (+18 years old):
Casa Bixa Hotel Boutique – Santa Fe de Antioquia

 

Do minors have any cost for accommodation?

Any person over 10 years old is considered as an additional person for the accommodation rate and has an additional guest value (the price varies according to the hotel). Children under 10 years of age have no cost for accommodation in the hotels that allow minors, but breakfast is not included.

These hotels have age restrictions:

  • Only 12 years and above:
    Casa Jacaranda Hotel Boutique – Cauca Viejo, Jericó
  • Only adults (+18 years old): Casa Bixa Hotel Boutique – Santa Fe de Antioquia

Do you allow pets?

Alcazar de Oviedo , Affinity Apartahotel  and Portal del Rodeo:
Normally, we do not accept pets, but we handle some exceptions in some apartments. We can only allow domestic pets, such as cats and dogs. Only one (1) pet is allowed per apartment. The pet must weigh less than ten (10) kg. And a maximum height of fifty (50) cms from the floor to the spine.

 

NOTE: Given its high level of danger, the entry of canine specimens belonging to one of the following breeds or their crosses or hybrids is prohibited: American Staffordshire Terrier, Bullmastiff, Doberman, Dogo Argentino, Dogo de Bordeaux, Fila Brasileiro, Neapolitan Mastiff , Bull Terrier, Pit Bull Terrier, American Pit Bull Terrier, Presa Canario, Rottweiler, Staffordshire Terrier, Japanese Tosa and those new breeds or mixes of breeds that the national government determines.

We can receive it as long as there is availability in the apartments that are allowed and its owner is responsible for its care and the care of everything in the property.

 

If the pet meets the requirements, you must contact the hotel directly at least 5 calendar days (Alcazar de Oviedo or Portal del Rodeo) or 14 calendar days (for Affinity Apartahotel) in advance to confirm that there is availability in the apartments with the pet option.

 

To accept your pet, you must sign and accept our “Pet Policy” and pay an additional cost of $70,000 per night (this value is only for the stay, it does not include damage that the pet may cause to the hotel, its guests or visitors, or additional cleaning costs that may be required)

 

Novelty Suites Hotel, Leblón Suites hotel, Casa Passiflora Hotel Boutique, Casa Bixa Hotel Boutique y Casa Jacaranda Hotel Boutique:

Unfortunately we cannot accept pets in our hotels because we must comply with current law 9 of 1979 “art 265 The presence of animals should not be allowed in areas where any activity is carried out in industrial or commercial establishments, related to food or drinks.”

 

What are the restaurant hours?

Novelty Suites y Affinity:

Oleo Restaurant and Veranda Terrace Bar

Daily 6:00 am a 10:00 pm

Room Service 24 hours

Piso 15 Roofotp Bar – Lounge

Monday to Saturday from  5:00 pm – 12:00 midnight

Oleo Express

Monday to Friday from  11:00 am – 3:00 pm (closed on weekends and holidays)

 

Leblón Suites Restaurant hours:

Monday to Friday: 7:00 am to 9:00 pm

Saturday, Sunday and Holidays: 7:00 am to 6:00 pm

 

Portal del Rodeo only Room Service:

Monday to Friday 6:00 am – 9:00 pm

Saturday, Sunday and Holidays 7:00 am – 6:00 pm

 Casa Passiflora Hotel Boutique – Jardín :

Monday to Thursday: 12:00 m – 3:00 pm and  7: 00 pm – 9:00 pm

Friday: 12:00 – 3:00 pm and  7:00 pm – 10: 00 pm

Saturday: 12:00 – 10:00 pm.

Sunday and Holidays: 12:00 – 9:00 pm.

Casa Bixa Hotel Boutique Santa Fe de Antioquia:

Monday to Thursday: 7:30 am – 10:30 am, 12:00 pm – 3:00 pm and 7: 00 pm – 9:00 pm

Friday: 7:30 am – 10:30 am, 12:00 pm – 3:00 pm and 7:00 pm – 10: 00 pm

Saturday: 7:30 am – 10:30 am, 12:00 pm – 10:00 pm.

Sunday and Holidays: 7:30 am – 10:30 am, 12:00 pm – 9:00 pm.

Casa Jacaranda Hotel Boutique in Cauca Viejo, Jericó:

12:00 noon – 9:00 pm (hours might vary according to hotel occupancy or special holidays)

Do you have breakfast included and what are the hours?

Novelty Suites, Leblón Suites, Casa Passiflora, Casa Bixa y Casa Jacaranda have buffet breakfast included in all their rates.

Portal del Rodeo has American style breakfast included and it is only served though Room Service

Affinity Aparthotel and Alcazar de Oviedo do NOT have breakfast included.

Breakfast hours in hotels that offer this service:

Novelty suites Hotel :
Monday to Saturday: 6:00 am – 10 am
Sunday and holidays: 7:00 am – 10:30 am

Leblón Suites Hotel:
Daily 7:00 am – 10:30 am

Portal del Rodeo Apartahotel (Room Service Only):
Daily 6:00 am – 9:30 am

Casa Passiflora Hotel Boutique – Jardín:
Monday to Friday: 7:30 am – 10:30 am
Weekends and holidays: 8:00 am – 11:00 am

Casa Bixa Hotel Boutique – Santa Fe de Antioquia:
Monday to Friday: 7:00 am – 10:30 am
Weekends and holidays: 7:00 am – 11:00 am

Casa Jacaranda Hotel Boutique – Cauca Viejo, Jericó:
Daily 8:00 am – 11:00 am.

Do you have meeting rooms for events?

Yes, we have several meeting rooms and spaces at Hotel Novelty Suites hotel and Leblón Suites in El Poblado. We also have spaces in our restaurants and we provide catering services.

To see the meeting rooms information CLICK HERE

How are the cancellation and payment policies?

Hotels NOVELTY SUITES, LEBLÓN SUITES AND PORTAL DEL RODEO. Must Pay the first night 5 days before check in.

ALCÁZAR DE OVIEDO: Must pay the total of the stay 7 days before check in.

AFFINITY: Must pay the total of the stay 14 days before check in.

CASA PASSIFLORA, CASA BIXA AND CASA JACARANDA: 30% of stay value is charged at the time of booking (this value is NOT REFUNDABLE) and the remaining 70% must be paid 10 days before the arrival date.


GROUP BOOKINGS:

For group reservations in the Hotels and Apartments of Medellín NOVELTY SUITES, LEBLÓN SUITES Y PORTAL DEL RODEO, ALCÁZAR DE OVIEDO, AFFINITY: the guarantee must be made:
20% at the time of reservation (Non-refundable), 40% 45 days before arrival date
40% 20 days before arrival date

For group reservations in the Boutique Hotels of the heritage towns CASA PASSIFLORA, CASA BIXA AND CASA JACARANDA: the guarantee must be made: 30% at the time of booking (Non-refundable)
40% 45 days before the arrival date
30% 20 days before the arrival date.

Cancellation and/or reservation modification policies:

Hotels NOVELTY SUITES, LEBLÓN SUITES Y PORTAL DEL RODEO: Cancel and/or modify the reservation free of charge up to 5 days before the arrival date.

ALCÁZAR DE OVIEDO: Cancel and/or modify the reservation free of charge 7 days before the arrival date

AFFINITY : Cancel and/or modify the reservation free of charge 14 days before the arrival date.

Boutique Hotels CASA PASSIFLORA, CASA BIXA Y CASA JACARANDA: Cancel and/or modify the reservation up to 10 days before the arrival date, but 30% Guarantee when booking, It is not refundable. If you cancel or modify the reservation after the time allowed, you will be charged for the total of the stay.

Can I enter visitors?

Yes, as long as they carry an identity document (identity card or passport), they must register at the front desk and THE ENTRY OF MINORS IS NOT ALLOWED WITHOUT THE COMPANY OF THEIR PARENTS OR A RESPONSIBLE ADULT AUTHORIZED BY THEM.
After 10:00 pm a visitor is considered an extra guest and an additional value per person is charged.

Do you have internet service?

Yes, we have WiFi at no additional cost throughout the hotel, more information at Reception.

All about

Our lodging options

Go to Novelty
Go to LEBLÓN
go to ALCÁZAR DE OVIEDO
go to AFFINITY
go to PORTAL DEL RODEO
go to HOTELES MEMORABLES
Reviews

What our clients say

An excellent hotel with a nice view of the city. Excellent location and an exquisite buffet breakfast. My stay was very pleasant, I definitely recommend it.

Juan Camilo Soto Novelty Suites Hotel

Excellent location, impeccable attention from the staff, perfect cleanliness in the rooms and an incredible breakfast. I would definitely go back ♥️ 1000/5

Francis De Freitas Novelty Suites Hotel

Excellent attention, its facilities are very good, the breakfasts are very rich and the restaurant's attention is very good, but... The lady who makes the eggs and the meals is wonderful.

Telmo Benfele Leblón Suites Hotel

Excellent hotel, very clean, it is located in one of the best points of Medellin, it has breakfast and restaurant (its food is very good) and excellent customer service, one of the receptionists (Santiago) goes the extra mile +, the best attention / service that I have received in a hotel, thank you Santiago for the suggestions and the good attention, perfect stay 10/10.

Gregorio Cuello Leblón Suites Hotel

What I liked the most about this lodging is the excellent location in El Poblado. Easy access to public transportation. The price includes the daily cleaning of the lodging, very complete services. Recommended for its value for money location.

Danny Myriam Arteaga Cabrera Alcázar de Oviedo

The location is privileged next to the Oviedo shopping center, the area is very nice and safe, we went out for a walk at night without any problem, there is a supermarket that opens 24 hours a day and a casino as well.

Felipe Mercado Alcázar de Oviedo

This place is wonderful, the staff is always with a smile, willing and attentive to your needs, the apartments are located in an exclusive sector of the city and you have everything you need at hand, shopping centers, …

Julieta Leyva Affinity Aparta Hotel

They are very spacious apartments (living room, dining room, kitchen, clothing area and the most beautiful a balcony with a spectacular view), I found all the necessary elements to be able to cover my needs during the time I was staying, the buffet breakfast was included very rich and varied, I found everything.

Juan Pablo Mendoza Guzman Affinity Aparta Hotel

The suite is very nice and is very well furnished, it looks like an apartment due to the staffing that has many services, the best is the food is very good, they take it to the room, a very good location in front of a good shopping center, I recommend it

Jaime Alberto Portal del Rodeo Apartahotel

Excellent place to stay and get to know Medellin, quiet, great view if you get the top floors, spacious and cozy with all the services available

Julian Pertuz Portal del Rodeo Apartahotel