ESTILO EJECUTIVO SUITES S.A. , NOVELTY SUITES S.A. and HOTELES MEMORABLES DE COLOMBIA S.A.S located in Medellín, Colombia, informs to everyone that by using and entering our website www.eehoteles.com , you are accepting all our terms and conditions and commit to use it in strict compliance with current legislation, particularly by NOT using this website information for illegal, unlawful, or prohibited activities that might affect ESTILO EJECUTIVO SUITES S.A. a NOVELTY SUITES S.A. a HOTELES MEMORABLES DE COLOMBIA S.A.S or any of their customers or providers directly or indirectly.

The information contained in the portal is for informational and institutional use. It has been published in order to inform our users about our hotels and products, as well as promotions, rates and availability, addresses and location maps of all our hotels, access to social networks and emails and other products and services that can be available to you through the Internet.
It is prohibited to reproduce, copy, distribute, disseminate and / or modify , without prior authorization from ESTILO EJECUTIVO SUITES S.A. , NOVELTY SUITES SA and HOTELES MEMORABLES DE COLOMBIA SAS, of the contents of the page (texts, photographs, videos, images, trademarks, slogans, commercial names, trademarks, logos and / or designs) and other integrating elements of this website .

All the services and products described, offered or sold in www.eehoteles.com are subject to the rules and regulations applicable to each of them, according to its nature and the terms and conditions, including restrictions and conditions of use, established by ESTILO EJECUTIVO SUITES S.A. , NOVELTY SUITES SA and HOTELES MEMORABLES DE COLOMBIA SAS
ESTILO EJECUTIVO SUITES S.A. , NOVELTY SUITES S.A Y HOTELES MEMORABLES DE COLOMBIA S.A.S S are not responsible for not specified information or not contained in the portal, neither for the continuity, nor availability of the services offered to the user through the website.

All users who provide required information in the website, understand and accept the Manual of Privacy Policies and Treatment of Personal Data of ESTILO EJECUTIVO SUITES S.A. , NOVELTY SUITES S.A Y HOTELES MEMORABLES DE COLOMBIA S.A.S.
The access conditions and use established here, and the conflicts that may arise regarding its interpretation, use, scope and termination are governed by Colombian law and in particular by the special rules that may be applicable on the matter and will be submitted to the jurisdiction. of the Colombian judges

For any concern, comment or suggestion regarding the information disclosed here or to warn of the existence of any error, insufficiency, lack of clarity or expiration of the terms of validity of said information, please contact by email : ecommerce@eehoteles.com
“Pursuant to article 17 of Law 679 of 2001, ESTILO EJECUTIVO SUITES S.A. , NOVELTY SUITES S.A Y HOTELES MEMORABLES DE COLOMBIA S.A.S. warns tourists that the exploitation and sexual abuse of minors in the country are criminally and administratively sanctioned, in accordance with the laws in force”

Law 124 of 1994, Intoxicating beverages sales to minors is prohibited.
Law 30 of 1986, The excessive consumption of alcohol is harmful to health.
Law 17 of 1981, Law 299 of 1996, Colombia protects its wildlife, avoid llegal traffic.
“Pursuant to Law 1185 of 2008 the illegal traffic of cultural property is prohibited in Colombia”
Non Smoking Law 1335 of July 21 of 2009 – Smoke Free hotels.

RIGHT OF WITHDRAWAL
In accordance with the Law 1480 of 2011, when you make a reservation or purchase through our website eehoteles.com , you may exercise your Right of Withdrawal at the latest within five business days of the purchase confirmation. The right of withdrawal will not proceed for reservations whose entry date is before five days.

To exercise the right of withdrawal, you must send an email to ecommerce@eehoteles.com The refund will be made within 30 calendar days following the exercise of the withdrawal date, without deductions of any kind, by bank deposit in the name of the reservation holder or by reversion to the credit card used for the purchase, according to the method of payment used.

Important Note: Cancellation Policy DOES NOT APPLY for NON-REFUNDABLE

RESERVATION GUARANTEE POLICIES:

FOR NOVELTY SUITES, LEBLÓN SUITES AND PORTAL DEL RODEO HOTELS:

For accommodation per night: Reservations and rates are guaranteed 5 days before the Check in date with payment of 100% of the first night of the stay, otherwise the reservation is subject to: Availability and Rate Change.

For Medium Stay accommodation (minimum 14 nights): Reservations and rates are guaranteed 10 days before the Check In date with payment of 50% of the stay, otherwise the reservation is subject to: Availability and Rate change ; If the guest for any reason does not stay for all of the agreed nights, the rates for the nights stayed will change to the value of the rate stipulated for those dates.

FOR AFFINITY APARTHOTEL:

For Long Stay accommodation (minimum 28 nights): Reservations and rates are guaranteed 14 days before the Check In date with payment of 50% of the stay, otherwise the reservation is subject to: Availability and Rate Change; If the guest for any reason does not stay for all of the established minimum nights, no refund will be made for the booked nights.

FOR ALCAZAR DE OVIEDO:

For accommodation per night: Reservations and rates are guaranteed and modified up to 7 days before the Check in date with payment of 50% of the entire stay, otherwise the reservation is subject to: Availability and Rate Change.

For Medium Stay (minimum 14 nights) and Long Stay (minimum 28 nights) accommodation: Reservations and rates are guaranteed 14 days before the Check In date with payment of 50% of the stay, otherwise the reservation is subject to: Availability and Rate Change; If the guest for any reason does not stay for all of the agreed nights, the rates for the nights stayed will change to the value of the rate stipulated for those dates.

FOR HOTELES MEMORABLES DE COLOMBIA SAS (CASA PASSIFLORA HOTEL BOUTIQUE, CASA BIXA HOTEL BOUTIQUE, CASA JACARANDA HOTEL BOUTIQUE AND CASA CEDRELA HOTEL BOUTIQUE):

30% of the total reservation is charged at the time booking, which is NOT refundable, and the remaining 70% must be paid 10 days before the arrival date.

CANCELLATION AND MODIFICATION POLICIES:

FOR  NOVELTY SUITES, LEBLÓN SUITES AND PORTAL DEL RODEO HOTELS:

For reservations per night: The client can cancel or modify the reservation for free up to 5 days before the arrival date, after this time the payment of the first night will be charged

For Medium stay reservations (minimum 14 nights): The client can cancel or modify the reservation for free up to 10 days before the arrival date.

NOTES:

• If the reservation is canceled or modified after the allowed time, 100% of the value of the first night will be charged, Non-refundable.
• In case of modification of the reservation within the established time, it is subject to availability and rate change.

FOR AFFINITY APARTHOTEL:

For long-stay reservations (minimum 28 nights): The client can cancel or modify the reservation for free up to 14 days before the arrival date.

NOTES:

• If the reservation is canceled or modified after the allowed time, 50% of the monthly payment value will be charged as penalty for non-compliance, Non-refundable.
• In case of modification of the reservation within the established time, it is subject to availability and rate change.

FOR ALCAZAR DE OVIEDO:

For reservations per night: The client can cancel or modify the reservation for free up to 7 days before the arrival date, after this time it will be charged the  50% of the stay as penalty for non-compliance 

For Medium stay reservations (minimum 14 nights): The client can cancel or modify the reservation for free up to 14 days before the arrival date, after this time it will be charged the  50% of the stay as penalty for non-compliance 

FOR HOTELES MEMORABLES DE COLOMBIA (CASA PASSIFLORA HOTEL BOUTIQUE, CASA BIXA HOTEL BOUTIQUE, CASA JACARANDA HOTEL BOUTIQUE AND CASA CEDRELA HOTEL BOUTIQUE):

The guest can cancel and/or modify the reservation up to 10 days before the arrival date, but for cancellations the 30% initial guarantee payment at the time of booking is non-refundable. If you cancel or modify the reservation after the allowed time, 100% of the value of the accommodation will be charged. In case of modification, the reservation is subject to availability and rate change.

• Holiday weekends and some high season dates may be subject to minimum night stay restrictions.

IN CASE OF NO SHOW (Not arriving at the Hotel):

FOR NOVELTY SUITES, LEBLÓN SUITES AND PORTAL DEL RODEO HOTELS:

For reservations per night: If you do not show up on the dates of your reservation, 100% of the value of the first night will be charged as penalty for non-compliance.

For reservations for Medium stays: If you do not show up on the dates of your reservation, 20% of the entire stay will be billed as penalty for non-compliance.

For Monthly reservations: If you do not show up on the dates of your reservation, 50% of the entire monthly payment is billed as penalty for non-compliance.

FOR AFFINITY APARTHOTEL:

If you do not show up on the dates of your reservation, 100% of the total value of the first month will be charged as penalty for non-compliance.

FOR ALCAZAR DE OVIEDO:

For reservations per night and Medium stays: If you do not show up on the dates of your reservation, 50% of the value of the entire stay will be charged as penalty for non-compliance.

For Long Stay reservations: If you do not show up on your reservation dates, 50% of the entire stay will be billed as penalty for non-compliance.

FOR MEMORABLE HOTELS IN COLOMBIA (CASA PASSIFLORA HOTEL BOUTIQUE, CASA BIXA HOTEL BOUTIQUE, CASA JACARANDA HOTEL BOUTIQUE AND CASA CEDRELA HOTEL BOUTIQUE):

If you do not show up on the dates of your reservation, 100% of the value of the accommodation will be charged as penalty for non-compliance.

TERMS AND CONDITIONS:

• Minors must carry an identification document that proves their relationship with the parents; If they travel with people other than their parents, they must present a parents authorization authenticated by a notary.
• All people to enter the hotel must register at the reception, showing their original physical identification document.
• If visitors enter after 10:00 p.m. and until 7:00 a.m., other than the guests registered in the reservation, will be considered additional guests and a value per person per night will be charged.

Note: The guests associated with a reservation cannot be modified after check-in, that is, if your reservation is for 2 people, only the owner of the reservation plus another additional person can register as part of this reservation, if the second registered person leaves the accommodation and the owner enters with a new companion, this will be considered as an additional third person in the reservation and in case of spending the night in the accommodation, the stipulated value for additional guests will be charged. The same applies to all reservations made and for any type of accommodation, the reservation rate is valid for the number of people who initially made the reservation, any additional guest change after check-in is charged as an additional person

• Parking service at no additional cost, one vehicle per room.
• Wifi Internet without additional charge in all areas of the hotel.
• Pets are not allowed